WORKING AT URBAN SURF

Our Core Values: Passion, Positivity, Respect, and Teamwork

Do you love the outdoors? Enjoy being on a team? Do you have a passion for water sports and the Lake St. Clair Lifestyle? Do you enjoy working with other positive, outgoing people? Urban Surf is looking for self-driven, positive, fitness-minded, hardworking individuals to join our summer 2024 crew.

APPLICANTS SHOULD:

  • Be outgoing, confident presenting to groups, and an excellent team player
  • Enjoy the outdoors, physical activity, and have knowledge and some experience with paddling 
  • Be able demonstrate the ability to follow work instructions, present in-front of group, and multi-task
  • Work independently without direct supervision, be a self-starter, and communicate in a conversational manner with guest
  • Be comfortable adapting to a constantly evolving product and work environment. 
  • Before applying for the CREW position, please re-read the above. These are key success factors, will be tested in the interview process, and are required to enjoy your time at Urban Surf as a CREW member.

CURRENT OPENINGS:

CREW (Front Desk +  Docks)

  • Wage: $17/hr
  • Weekly Hours: Part-Time Weekdays, Weekends, and Holidays (16-40 hours per week)
  • Employment Duration: June – September
  • Requirements: Outgoing, Team Player, Motivated/Eager to Learn New Things, Passion for Great Customer Service, Able to Speak in-front of Large Groups, Love for Physical Activity, The Lake St. Clair Lifestyle,  and Hot Summer Days. 

WORKING CONDITIONS

  • You will be expected to work 3-7 days per week with shifts falling on weekdays, weekends, and holidays
  • Shift durations range from 4-8 hours
  • Working environment is outdoors, in the retail shop, on-the-water, and can include extended periods of time in the sun and heat.
  • Constantly evolving product and work environment. 
  • You will be working independently without direct supervision and must able to comfortably make quick decisions based on your Urban Surf training, policies, and procedures.

Position Overview: Its your mission to create a fun, unique, and most importantly safe experience for all customers. You must be in control and able to work under pressure to keep the day operating smoothly. Responsibilities include, reservations, signing in guest, helping guests on/off equipment, cleaning/maintenance, and retail. 

Like what you read and want to apply?

Send your resume + a few lines of why you want to work here to:

urbansurfcompany@gmail.com

URBAN SURF HIRING PROCESS

1) READ JOB DESCRIPTION

Before applying for the CREW position make sure to read the job description (found below). These are key success factors, will be tested in the interview process, and are required to enjoy your time at Urban Surf as a CREW member.

2) SUBMIT RESUME

Your first step is to submit your resume and brief introduction of yourself and why you would like to join the team at Urban Surf. Send your Introduction and Resume to: urbansurfcompany@gmail.com

3) PHONE INTERVIEW

If your resume and introduction stood out, we will contact you by email to schedule a time for a 10-15 minute phone interview. We can chat about your experience, goals, the position applied for, and your summer availability.

4) GROUP INTERVIEW

The second interview is done in a group setting at Urban Surf. Here you will put the group through a paddle board introduction, just as if you were working the docks. No worries, we will give you some material to study before hand! We want to make sure you are comfortable presenting in-front of strangers and can follow the instructions/study material provided.

ORIENTATION & TRAINING

1) ONLINE TRAINING 

Once hired you are given access to our Urban Surf online training resources, a detailed online video training library. Our online resources are more than just training, it’s your introduction to what makes Urban Surf one-of-a-kind!

 2) ORIENTATION 

At Orientation we will go through your day to day life working at Urban Surf. We will give you a detailed tour, do situational training, and show you all the resources available to you as a Urban Surf CREW member.

3) FIRST-DAY 

After completing our Urban Surf online training videos and orientation session, you’ll be ready for your first day. Once working you will always have the support of your fellow crew members, along with on-going training, and your Urban Surf online videos to reference any time.